Frequently Asked Questions

Our minimum order quantity varies by product type, typically ranging from 500 to 1,000 pieces. For customized products, we can adjust based on specific requirements. Please contact our sales team for detailed information.

Yes, we provide sample services. Sample and shipping costs are borne by the customer but can be refunded after placing a formal order. Sample production typically takes 5-7 business days.

Standard products typically require 20-30 days, while customized products may take 30-45 days. The exact time depends on order quantity and product complexity. We will provide accurate delivery times after order confirmation.

Yes, we have a professional design team that can provide complete customization services based on customer needs, including material selection, color matching, logo printing, and packaging design. We will provide design drafts for your confirmation before production.

We implement a strict quality control system, including raw material inspection, production process monitoring, and finished product testing. Each batch undergoes sampling inspection to ensure compliance with international quality standards. We also welcome third-party inspections.

We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal. Typically, a 30% deposit is required with the balance paid before shipment. Specific payment terms can be negotiated based on order value and cooperation history.

We provide comprehensive after-sales service, including product quality assurance, technical support, and return/exchange services. If there are quality issues, we will handle them promptly and take appropriate responsibility. We are committed to building long-term relationships with our customers.

Our products have obtained multiple international certifications, including ISO9001 Quality Management System, BSCI Social Responsibility Certification, and REACH Environmental Certification. We can also assist customers in obtaining other necessary certifications based on different market requirements.